Skip to content
StellarExcellence

Booking & Cancellation Terms

The terms behind every booking.

Here you will find payment details, cancellation options and ways to move a booking.

Shared corporate cohorts

Choose a preferred month when you book. Your preferred month is not guaranteed. We confirm your date and venue personally after all places in your booking are paid and the workshop group minimum is met. Cancellation periods below refer to your confirmed course date.

Payment

  • Places on shared cohorts are paid for in full at the point of booking.
  • A place is held for you once payment clears.

Cancellation by you

  • 14 or more days before the course date: full refund.
  • 7 to 13 days before the course date: refund of at least 50% of the fee.
  • Under 7 days before the course date, or no attendance: any charge is limited to our reasonable unrecoverable direct losses, and never exceeds the fee for the place.
  • Any amount we retain accounts for places we resell and costs we no longer incur. Where we recover more than we lose, the difference is refunded.

Moving a place

  • One transfer to a later date is free when requested 7 or more days ahead, subject to availability and any agreed difference in price.
  • Substituting a different colleague for the same place is free at any time before the course starts.

If we cannot run the workshop

  • A shared workshop runs when at least eight places are filled.
  • If a date does not reach that number, we offer you another date first.
  • If no alternative date suits you, you choose a full refund or a credit towards a later workshop.

Private programmes

A private programme is arranged around your team. 50% of the agreed fee confirms the date, and the balance falls due 14 days before delivery. Bookings made within 14 days of delivery are paid in full.

Payment

  • 50% of the agreed fee is due as an advance to confirm the date.
  • The balance is due 14 days before delivery.
  • If you book within 14 days of delivery, the full fee is due at booking.
  • Larger programmes may be paid in milestone instalments, agreed with you in writing before the work is confirmed.

Cancellation by you

  • Every charge below is limited to our reasonable unrecoverable direct losses, after we take reasonable steps to mitigate them and deduct any costs we save.
  • 28 or more days before delivery: full refund.
  • 14 to 27 days before delivery: any charge is capped at 25% of the agreed total.
  • Under 14 days before delivery: any charge is capped at 50% of the agreed total.
  • The advance is credited against the work and is never automatically forfeited. Where the amount we retain is less than the amount you have paid, the difference is refunded.

Rescheduling

  • One reschedule is available free of charge when requested 14 or more days ahead, subject to availability.
  • We consider reasonable transfer requests made later than this, and will do our best to find a date that works.
  • Where rescheduling causes a third-party cost we cannot recover, we disclose it, evidence it, and agree it with you before it is charged.

Applies to both

If we cancel or change the arrangements

  • If we cancel a course, or make a material change to a confirmed date or location, we offer you an alternative date or a full refund of the affected workshop fees.
  • We are not responsible for travel or accommodation you book yourself. We recommend flexible or refundable arrangements. This does not affect any rights you have that cannot lawfully be excluded.

How to make a request

  • Send cancellation and transfer requests in writing to the booking contact, quoting your booking reference.
  • We acknowledge requests within 2 business days.
  • Approved refunds are paid within 14 calendar days to the original payment method.

Business purchases

  • Places are bought by businesses for their teams. By completing a checkout you confirm you are buying on behalf of a business and have authority to do so.
  • Nothing in these terms limits your statutory rights or excludes any liability that cannot lawfully be excluded.

Where to write

Cancellations, transfers and refunds: bookings@stellarexcellence.com

All other enquiries: hello@stellarexcellence.com

Legal details

Stellar Excellence Ltd

Company number: 17411629

Registered office: Suite RA01, 195–197 Wood Street, London, E17 3NU